Refund policy

Whitetail Logic Return & Refund Policy

We want you to be confident when purchasing from Whitetail Logic. Eligible physical merchandise may be returned within 30 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return, the item must be unused, undamaged, and returned with its original packaging, accessories, manuals, and other included materials.

Before returning any product, please contact Whitetail Logic through our Contact page for return authorization and instructions. Do not send a product back without contacting us first, as the correct return destination may vary depending on the product.

Return Shipping

For ordinary returns, including change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable unless required by law or the return is the result of an error for which Whitetail Logic is responsible.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact Whitetail Logic promptly.

Please provide your order number and, when appropriate, photographs or video showing the problem. We will review the issue and determine the appropriate resolution, which may include replacement, refund, or other available remedy.

Please keep the product, packaging, accessories, and shipping materials until the claim has been resolved.

Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank, credit-card company, or payment provider may require additional processing time before the refund appears in your account.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to cancel orders that have not entered fulfillment.

Once an order has entered fulfillment or shipped, cancellation may no longer be possible and the order will be handled under this Return & Refund Policy.

Cellular Trail Cameras and Third-Party Services

Some products may depend on third-party cellular networks, mobile applications, cloud services, data plans, or subscriptions.

Cellular coverage and service availability vary by location and provider. A lack of compatible cellular coverage at the customer's intended installation location does not, by itself, mean that the camera is defective.

Customers should verify cellular and service requirements before purchasing when those services are required for the intended use.

Manufacturer or Supplier Warranties

Any manufacturer or supplier warranty is subject to the terms applicable to that specific product.

Unless expressly stated on a product page, Whitetail Logic does not provide an additional hardware warranty beyond applicable manufacturer or supplier coverage and rights provided by law.

Contact Us

Questions about a return, refund, damaged item, or incorrect order should be submitted through the Whitetail Logic Contact page.

Please contact us before shipping any return so we can provide the correct return instructions and destination.